OGx offers ITSM training to tackle one of today’s most persistent challenges for IT-centric organizations to ensure that customer-facing technologies deliver high-impact results and flawless functionality. For businesses that thrive on technology-driven outputs, defining service levels and developing a comprehensive IT Service Management (ITSM) strategy are critical components in achieving service availability, productivity, and value delivery goals.
The OGx ITSM training is a two day course that will provide you with the knowledge, tools, and methodology to integrate effective ITSM practices and principles into your organization by addressing the following critical questions:
- What is ITSM? What are the essential characteristics of organizations utilizing ITSM?
- How can you leverage the principles of ITIL to advance your organization’s Service Management efforts?
- How can you scale your organization into a high-performing ITSM entity?
- Why you should leverage Service Integration and Management (SIAM) to scale Service Management?
During this course, you will receive expert instruction from OGx’s experienced consultants, take part in interactive activities based on real-world examples, and perform a deep-dive into case studies that will allow you to ‘learn, see, and do’ all of the concepts and frameworks presented.