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Course Overview

OGx offers ITSM training to tackle one of today’s most persistent challenges for IT-centric organizations to ensure that customer-facing technologies deliver high-impact results and flawless functionality. For businesses that thrive on technology-driven outputs, defining service levels and developing a comprehensive IT Service Management (ITSM) strategy are critical components in achieving service availability, productivity, and value delivery goals.

The OGx ITSM training is a two day course that will provide you with the knowledge, tools, and methodology to integrate effective ITSM practices and principles into your organization by addressing the following critical questions:

  1. What is ITSM? What are the essential characteristics of organizations utilizing ITSM?
  2. How can you leverage the principles of ITIL to advance your organization’s Service Management efforts?
  3. How can you scale your organization into a high-performing ITSM entity?
  4. Why you should leverage Service Integration and Management (SIAM) to scale Service Management?

During this course, you will receive expert instruction from OGx’s experienced consultants, take part in interactive activities based on real-world examples, and perform a deep-dive into case studies that will allow you to ‘learn, see, and do’ all of the concepts and frameworks presented.

Course Objectives

By attending this course, you will:

  • Understand the fundamental concepts of ITSM and ITIL and how to leverage them for maximum value
  • Comprehend the relationship between ITSM and Service Integration in Management (SIAM)
  • Build a structured approach to developing your organization’s ITSM capabilities
  • Understand the foundations of efficiency and service improvement through effective KPI’s and metrics tracking and reporting
  • Examine the importance of process and data governance in successful ITSM initiatives
  • Develop the skills required to create an ITSM roadmap for your organization that focuses on lasting value

Who Should Attend?

This course is for Senior-Level IT staff, members of design and implementation teams, Project Managers, Directors, etc. It is designed to provide strategies, techniques, and methodology for encouraging a culture and environment that focuses on excellence within IT.

Why Choose OGx?

At OGx we are focused on creating value for you. Our open public training courses are designed to respond to your individual and organization’s needs. Our education will equip your colleagues and employees with knowledge and skills that can be applied on the first day back on the job. With educated and experienced professionals administering our courses, we promise to deliver the WOW factor that will provide lasting value.

Request information for:

IT Service Management